About Your Order

1. Order Charges
   The total order amount already includes all applicable taxes and fees, so no additional payment is required.

2. Payment Methods
   We support multiple payment methods to ensure a smooth and convenient transaction experience.

3. Order Updates and Notifications
   By subscribing to our website, you will receive email updates for every order, including detailed order information.

4. Modifications to Your Order

• If you need to modify your order, please contact us before the order is shipped.
• Unfortunately, once the order has been shipped, we cannot make any changes. Therefore, please carefully review all order details before placing your order, including product size, color, shipping address, and contact information.

1. After Receiving Your Order

• If you have any questions or concerns about your order after receiving it, please contact us within 7 days of delivery. We cannot process any issues reported beyond this timeframe.
• Before contacting our customer service team, please do not directly return or refuse the product, as we will be unable to process any refund requests without prior communication.

1. Contact Information
   Please ensure your contact details are valid and reachable. We will provide updates throughout the order process, including product confirmations and shipping status.

If you have any questions or need assistance, feel free to contact us at marblefordecor@gmail.com.

Shipping Time

1. Order Processing and Delivery

• We require 2-3 business days to process your order, and the typical delivery timeframe is 1-3 weeks.
• Specific delivery times for each product can be found in the product description.
• Please note that the delivery times listed on the website are estimates. Occasionally, delays may occur due to traffic, weather, equipment issues, or other unforeseen circumstances. In such cases, we will notify you as soon as possible.

Package Tracking

1. Tracking Information

• For smaller items, such as marble trays, we will send you an email containing a tracking number and a link to track your shipment once the package is dispatched.
• You can use this tracking number to monitor the status of your package.

Damaged Packages

1. Inspect Upon Delivery

• Please inspect the package and its contents immediately upon delivery.
• If you notice visible damage to the package, note "Damaged" on the receipt along with both your signature and the driver's signature.
• Take photos of the damaged package and send them to us.

1. Important Notice

• Do not refuse the package, as we will be unable to assist you in resolving the issue if the package is rejected.
• After receiving the package, contact us promptly, and we will work with you to provide a solution. If no issues are reported after receipt, the furniture will be considered fully accepted.

Lost Packages

1. Packages Marked as Delivered

• Please note that there is a difference between a package lost in transit and a package marked as "Delivered" but not found.
• If your package is marked as "Delivered" but you cannot locate it, we are unable to provide a refund, replacement, or file a claim.

1. Recommendations

• Check alternative locations, such as other entrances to your property, with neighbors, or at your building’s reception or mailroom.
• If the package cannot be found, please contact the courier directly for further assistance.