FAQ
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to marblefordecor@gmail.com
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Pre-Sales Questions
For safety reasons during shipping, our Spark lighter does not come with kerosene by default. Customers need to complete the first refill themselves.
Yes, it can be reused by refilling with kerosene, and due to its material properties, it has a longer lifespan than ordinary lighters.
Yes, the Spark lighter is a unique blend of premium marble and high-quality brass, making it one of a kind. It also comes in elegant gift packaging, making it a perfect choice for gifting.
Our Spark lighter comes in two packaging colors: Sky Blue and Cosmic Black. By default, the color is shipped randomly. If you have a preference, please contact customer service or leave a note on your order.
Due to the natural formation of marble veins, there may be slight variations in the patterns of the product. However, the shape and functionality of the product will remain consistent with the description.
Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary based on the destination.
Clean your marble product with a damp cloth and avoid using acidic cleaners. For best results, apply a marble sealant once a year.
Standard orders are processed within 1-3 business days.
Our crafts are made from 100% natural marble, carefully selected for its quality and beauty.
Yes, we provide competitive wholesale pricing for bulk orders. Contact our sales team for a quote.
Yes, once your order is shipped, we will provide you with a tracking number so you can monitor its progress.
After-sales Questions
Yes, our products are made from natural marble and crafted with minimal environmental impact. We strive to use sustainable practices wherever possible.
If you receive a defective product, please contact us within 7 days of delivery. Provide photos of the defect, and we will arrange a replacement or refund.
Yes, we accept returns of unused products within 30 days of delivery. Return shipping costs will be the customer’s responsibility.
To initiate a return or exchange, contact our customer support team with your order details. We will guide you through the process.
Refunds are typically processed within 7-10 business days after we receive the returned item.
Clean your product with a soft cloth and neutral cleaners. Avoid acidic or abrasive products, and reseal the marble annually for protection.
If your tracking information hasn’t updated for 3 days, please contact us. We will follow up with the shipping carrier on your behalf.
Once an order is shipped, it cannot be canceled. However, you can return the product after receiving it, subject to our return policy.
If your product significantly differs from the description, please contact us with photos. We will investigate and provide a resolution, such as a refund or replacement.
If your order has not yet shipped, we can update the delivery address. For shipped orders, please contact the carrier directly for assistance.
Refunds are not available for used items unless there is a defect. We encourage you to carefully review your purchase before use.
We appreciate your feedback! You can leave a review on our website or send us your comments via email. Positive and constructive feedback helps us improve.
If your product is lost during shipping, contact us immediately. We will work with the shipping carrier to resolve the issue and send a replacement if necessary.
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